How to stop a burst pipe before the plumber arrives

Water damage grows by the minute once a pipe bursts, so the first ten minutes matter. These steps limit the damage until a plumber arrives.

1. Close the main water isolator. It is usually at the water meter or where the supply pipe enters the property. Turn it clockwise until it stops.
2. Switch off the geyser at the distribution board. This protects the element and stops hot water draining back through the damaged pipe.
3. Drain the pipes. Open a cold tap at the lowest point of the house, then a hot tap, to relieve the pressure and empty the line.
4. Stay clear of electrics. If water is reaching plugs, appliances or the distribution board, do not touch them while standing in water. Call an electrician if you cannot reach the main breaker safely.
5. Protect your belongings. Move furniture, rugs and electronics away from the water and soak up standing water with towels.
6. Document and call. Photograph the damage and the burst pipe for your insurer, then call or WhatsApp us with your suburb and the photos.

What not to do

Do not tape or clamp a pipe while it is under pressure, and do not switch the geyser back on until the system has been repaired and refilled. Do not run water to test the repair until a plumber confirms it is safe. For the repair itself, see our burst pipe and urgent call-out service.

Need help now? Call 082 748 7019 or WhatsApp us.